Merchant Account Fees: Chargeback / Retrieval Fee

Chargebacks and retrieval fees are related to a customer or issuing bank disputing a transaction that was processed. The merchant who charged the transaction is notified of the dispute via postal mail, email, fax, or a combination. Common reasons for a customer disputing a charge are: the customer doesn't recognize the charge, the product or service was not as described, or someone fraudulently used their credit card. A merchant will have a chance to refute the dispute by providing a written response and documentation. The cost for a chargeback is usually around $25. This is a reasonable fee that the merchant account provider charges for their processor handling the dispute. As a merchant you should not generally see this fee, unless any of your customers or the issuing bank disputes a charge for some reason.

Other Merchant Account Fees Explained:

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