Customer Comments

Merchant Accounts Express sets up thousands of businesses each year to accept credit cards. The following are actual unsolicited comments that we have received from our customers. Check them out - they speak for themselves. Then Apply for Free and see what Merchant Accounts Express can do for your business!

"I looked for some time on the Internet, and received replies from many processors, but your company really stood above the rest. The rates you locked in for me and the way you stand by your customer shows why I choose you. I want to say thank you and I would recommend you to everyone."

Tony Cefali
Show-N-Go Automotive

"We initially did as much homework as we could and ultimately had several different service providers we could have gone with, but your personal attention is what sold us on Merchant Accounts Express. Thanks again for all the help."

Fawn & Scott Dempsey
Email for Professionals

"I wanted to write and thank you for your exceptional service. This being our first account, I was rather unsure of where to head and what to do. You have not only done an excellent job guiding my husband and myself through this process, But have been very patient with me as I asked question after question. I would appreciate if you would forward this to your supervisors as I think they need to be informed of the wonderful service you provide customers. Also, I will be more than happy to refer anyone that I come across that needs merchant services to you. Thank you once again."

Julie and Eric Pettis
Eric Pettis Armory

"I want to tell you that I do appreciate all your thoughtful answers to my questions. This is really what made the difference in me even doing this cc deal. As you might imagine, or even know, unraveling all of the various systems and sale's pitches out there is not an easy task. The lack of any real sale's pitch, combined with ready and detailed answers was a major plus in selecting your system. Plus it seems like a neat system."

Brad Gillespie
Outrigger Paddles

"I have enjoyed working with you, also. You made the process flow very smoothly and made me feel like you really cared about us. I can certainly tell that customer service is a very high priority for you & your company. You did an excellent job in helping us out."

Theda Russell
Mudhead Enterprises

"Thank you for your help. I am really impressed with your customer service. I've worked with a different Authorizenet reseller at a different company and I don't think they ever cared how we were doing. I tried calling them for help a few times and never got through. This is a much better experience."

Frank Meoni
GrowingCooks

"Thank you so much. I am so excited. I have to tell you that I originally was going with ******** but they rejected me, but even with them - they would not have gotten me approved this fast - and with my two sites and shows and business off line you are a better cheaper option. But what really sets you apart is YOU and your service. Thank you!"

Rachael Resk
Flint River Ranch

"I want to thank you again for all your help during my selection and application processes. You've answered, promptly and clearly, all of my questions. I felt like I made an informed decision. If only I had this much information for all of my business decisions!"

Sandra Hardin
VN Goodies

"My name is Joshua Howard from Northeast Boat. I wanted to take a minute to let you know how much Tanya was a big help with setting up my merchant account. The local banks weren't very helpful, with me being a new business. I was about to give up, but Tanya worked with me to make it simple and easy. I've lost a lot of time trying to deal with this issue. Being a small, new business time is very important to me. Once again I want to say thanks and let you know how Tanya's effort saved me. Thank you."

Josh Howard
Northeast Boat

"Thank you so much! You have been phenomenal to work with! Throughout this process, we found few people who would be candid with us, to discuss all fees; we found many companies WITH hidden fees. Yours has been the exception. Thank you for always taking the time to answer all of my many questions in as much detail as I asked them! Just so you know, we will definitely recommend you to others."

Debra Connick
Country Charms

"I am so impressed that whichever method I use, someone gets back to me whether by phone or email. You surely have to know that it puts a person to rest when they are running a business and get the kind of support they need from a company as you."

Gloria Shanahan
Pencil Artist

"You are by far the most gracious and understanding company representative I have ever had the privilege of working with. Please tell your supervisors, and tell them to tell their supervisors, etc.--until the President of your company hears the message--that I will be invoking my memory of you in our company meetings as an example to our other employees of how they should interact with our customers."

Ferris Eanfar
President, Venue Security Corp.

"Words cannot express the sincere thanks that you are owed for all you did to make this dream come true this morning. I want you to know that you are held very high this morning. If there is anything we can do to help your business, please let us know. Thanks again for your help and support. It is our prayer that the Lord will continue to show you favor in your endeavors!"

Teressa Brown
Leading Ladies Fashions

"You have surpassed my expectations in customer service and well represented Merchant Account Express' much deserved A+ rating with the Better Business Bureau! I will definitely network your company not just for the free authorize net but most certainly for the exceptional service, great rates and the well deserved A+ rating with the Better Business Bureau!"

John Knaus
Shop4Aloha

"I just wanted to tell you that, I have worked with many companies before in getting various accounts set up for utilities, lease space, credit cards, office accounts, etc and I have never worked with someone who was so nice and helpful and answered my emails so darn quickly before. Its nice to see good customer service!"

Misty Woodward
Woodward Photography

"I knew virtually nothing about credit card processing online when I did a search online to find info. I selected 3 companies that looked professional and friendly; and after pouring through sites and information, I made a comparison with features, costs, and questions. I initiated contact with each of the three, and you by far were the most responsive, helpful and thorough of all. In particular, I needed answers to my specific questions, and of great importance was the support I anticipated needing throughout the whole process. As I have said before - you were wonderful at meeting all my needs, your site was navigable and user friendly, your response time was above all expectations, and your friendly manner a comfort in my sometimes bumbling learning process. You're a keeper! Thank you again - and I'm sure to come up with a few more questions as I begin my new business... so we can keep in touch on occasion!"

Laura O'Toole
Grey Goose

"I can honestly say I've never been happier with a merchant account provider. I didn't realize how bad things were at ******** until I left and came to Merchant Accounts Express."

Todd Ebersviller
HyperHosting, LLC

"I want to personally thank you for making this process easy and pain free once again. You have helped me launch two businesses now and both times your service has been outstanding. It's nice to still know there are people like you that are very helpful and very easy to talk to. You're like a close friend on the phone which is great. If I know anyone who is going to need a merchant account in the future I will be sending them your way. Thanks again for all the help."

Kevin Ostrega
Advanced Wall Concepts & Flight One Models

"Over the past few days, I have been in contact with several merchant account companies--receiving information and asking questions. Upon contacting Merchant Accounts Express, I first encountered Dee who was friendly and very helpful. Upon application, I was directed to Tanya who walked me through the process. I wanted to let you know how friendly, knowledgeable, and helpful Tanya has been through this process. I was in the final stages of selecting ********** as our provider but was won over by your excellent customer service. Please extend my thanks to Tanya and Dee who made this process easy and who answered so many questions."

Tim Enloe
Enloe Ministries

"I would like to take this time to thank you for your professionalism, and your candor in this process. It is good to know that there are still good people out there! Thanks again!!!!"

Eric Wright
The Toy Box, Inc.

"Thank you very much for your help!!! You cannot believe how much of an asset you are to your company!!! You are absolutely the most efficient person I have ever dealt with!! Thank you so much for your help and for keeping me updated at all times on the situation!! I will be processing a sample order today and will follow it. Thank you again for all of your help!! Have a great holiday season!!"

Joshua Katz
President, J-Life International, Inc.

"I would like to say thank you for all the help you had given me to start up my merchant account. I really do appreciate what you have done for me and the company when practically everyone else has said "no". Once again, Thank You!"

John Taylor
Xtreme Power & Performance, Inc.

"It's my belief that Merchant Accounts Express is one of the very rare companies in the merchant account industry acting with full integrity and honesty... I literally spent several months wading through all kinds of junk before I finally found your company. Your customer service really is excellent."

Joel Barris
PhotonNet

"I wanted to commend you on your skillfulness and patience in guiding us through this process. We made it a pretty long one for you. I hope it wasn't too frustrating. If I meet up with anyone looking for a merchant account I will definitely refer them to you. Thank you again for making this dream come true for the bookstore. I can hardly believe now when people ask if they can pay by credit card I won't be answering "We're working on that" anymore!"

Deborah Lafferty
Dharmadhatu Bookstore

"I just wanted to write and thank you for the excellent service my company has received from your company. Setting up a new business has been quite an experience and at times quite frustrating. After dealing with several different companies about many different things, I have to say not a single one can hold a candle Merchant Accounts Express when it comes to customer service. I was extremely impressed with how quickly my phone calls and emails were answered and not once did I ever have to wait for an answer to my questions. Other companies would do good to follow your example, and we will aim to provide that same kind of service to our new customers. I would highly recommend you and your company to anyone interested in obtaining a merchant account. Again, thank you so much for renewing my faith that there are companies out there who still care about customer service."

Tracy Richert
VP, TDA Inc.

"Thank you so very much for all your hard work, customer support and prompt efficient service!! Awesome and professional job! I have already been spreading the word about Merchant Accounts Express. I look forward to the future with Merchant Accounts Express. Will keep in touch for sure. Thanks again."

Curt Hiller
Chiller Photos

"It's good to have a reliable merchant account source with good customer support. Was talking to a prospect the other day who was contemplating selling on the web. He talked about how expensive a bank merchant account was, with the credit card machine, and all that. I have to lecture people about paying "too much" for machinery they don't need as a web merchant, and paying "too little" for those "instant approval" schemes which are filled with potholes. A serious web merchant needs a serious "real" merchant account, like the ones you handle. Good to be working with you."

Jim Peden
Middlebury Networks

"I am most impressed with your quick responses at night and weekends etc. Thank you very much for your help."

Linda Bowman
Disability Depot

"My name is Chad Fisher of FishTech Solutions. I just wanted to touch base with you. As of today I am very, very pleased with Merchant Accounts Express. I have had no problems and the money is distributed to my account promptly. I appreciate this and I am glad I found your company. Thank you and please distribute this to the appropriate departments. I am pleased with your service as well. You have been helpful!"

Chad Fisher
Fishtech Solutions

"Thanks for the quick response!! Your services there at Merchant Accounts Express are the best in service and technical support I have ever seen!! Never thought how easy it would be to get a merchant account set up. Thanks for all your help!"

Kevin Ostrega
Flight One Models

"It's been such a pleasure working with you through these issues. The support I've received from Merchant Accounts Express has truly been impressive. Nice to know there's a company that is good for their word."

Dave Treanor
Penny Thots

"I appreciate the time you have spent with my account. You have gone above and beyond what I had expected on ALL occasions. Thank you for making this as painless as possible. With all this new stuff running around in my head...its good to see there are still people out there who care enough to help. Thank you for everything!!"

Josh Murack
Sports Alternative

"There are few business entities out there that are actually reachable after the sale. I am extremely happy I decided to use Merchant Accounts Express as my provider of merchant services! There are endless choices out there, I will continue to refer all that ask to you."

Richard J Van Ness, Jr.
Wholesale Recreation

"Just want to take a moment to thank you for all you are and all you did to make my merchant account "entry program" an enjoyable, easy, successful event. Your friendly, open manner combined with your very relaxed know-how made it impossible for me to choose to do business with anyone else."

Marijane Sawyer
MJ Sawyer Co.

"Once again I wanted to say thanks for all your help and your superior customer service. I will recommend your service for any new customers that need their own payment gateway relationship. Great job!"

Paul O'Neil
DBI Associates

"I sincerely appreciate the very concise details regarding XpressCart. They should make it easy for me to proceed. I will check out all the documentation before doing anything. I may contact you regarding the initial interface if it poses any problems for me. Thanks again. As usual, the customer service from Merchant Express has been great. Sorry that I did not find you guys sooner."

Bill Benitez
Positive Imaging